R S Brothers is committed to providing its customers complete satisfaction. R S Brothers strives to enhance the shopping experience of its customers, while providing the best quality products and services.

In order to ensure the same, R S Brothers is always ready and willing to go the extra mile for its customers.

In case you are unsatisfied with the product received from R S Brothers, you may contact the R S Brothers Team with your complaints/feedback atreachus@rsbrothers.net, who shall revert back to you at the earliest.

Please note that for creating a desired fit, pattern and look of a product, alterations are required.

In case the customers does not have access to local alteration facilities, R S Brothers recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:

  • Buy unstitched items from us and get them tailored by your personal stylist or boutique.
  • Try to choose the option shown to minimize errors.
  • Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.

PRODUCT RECEIVED IN DAMAGED CONDITION/MANUFACTURING DEFECT OR WRONG ITEM-On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remarks on the proof of delivery. Customers should also lodge a proper complaint with the local office of the courier agency, so that R S Brothers may pursue the same in future, so as to avoid such occurrences in future.

In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact R S Brothers at reachus@rsbrothers.net, within 24 hours of receipt of product.

Kindly retain all packaging materials and product until receipt of instructions of the R S Brothers regarding the same.

In case of any other complaints, email R S Brothers at reachus@rsbrothers.net, within 24 hours of receiving the product.

DO NOT return any product, before receiving confirmation from R S Brothers for the same. In case any product is returned without such confirmation, R S Brothers does not guarantee any credit or replacement of the product.

The email should contain comprehensive details/complaints of the single order/package delivery. Please note that R S Brothers shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.

All defective products being returned to R S Brothers shall be done ONLY through registered airmail/courier.

All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from R S Brothers.

All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to R S Brothers within (7) working days from receipt of confirmation for the same from R S Brothers.

Safe receipt of defective products by R S Brothers is the sole responsibility of the customer.

While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to the customer, then R S Brothers shall make the necessary modifications/alterations, AT THE COST OF THE CUSTOMER. In rare circumstances when original fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.

Partial Refunds

In case of multiple products being ordered, if for any reason whatsoever, R S Brothers is unable to deliver certain products, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate products, R S Brothers shall agree to refund the amount as against such non-deliverable products.

Credit Issues

Kindly note that credits against the customer’s credit card account normally takes three (3) business days to be processed. Thereafter, the corresponding bank of the customers may take about two (2) business days from the date of R S Brothers processing the same, to show the said credits on the customer’s accounts. Customers may use the credits in their next credit card statement.

Product Disclaimer

The details of the products or products(weight, color, handwork details, size, etc.) as shown on the website of R S Brothers only approximate values.

Shipping

Title and risk of loss for all products ordered by you shall pass on to you upon R S Brothers shipment to the shipping carrier.

While R S Brothers shall make all endeavors to ensure accuracy of order of the product, however; there may occur variations in color of the actual product against that as shown on the website, due to nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on the website as against the actual color of the product received.

The Customer may take note of the following

  • The colors red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on the website and actual product.
  • The colors green and blue at times may overlap. Same is the case with off-white, white and cream colors.
  • The sea-green color sometimes looks Aqua blue and the other way around.
  • Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.
  • R S Brothers recommends the use of its sample blouse/sample Salwar suit, size trail option, while placing orders for stitched products, in order to avoid errors of size/style, etc.